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How L&D teams can help law firms to build more resilient workforces

By Sue Beavil, Learning and Organisational Development Manager, Slater & Gordon 

27 October 2014

When a firm is made up of resilient individuals, it usually has good levels of productivity, low levels of sickness-related absence, better-than-average retention figures and great client satisfaction ratings, because clients are working with positive, motivated individuals. All of this makes the firm attractive to new clients and talented future employees. So, how can a firm ensure its staff and partners are resilient, especially at a time when we are asking people to do more with less resources?

Resilience has to come from a combination of organisational factors, coupled with the capability of individuals to be resilient. Resilience is about an individual being able to ‘bounce back’ from difficult situations, possibly even failure. Resilience is required when projects are derailed and when clients or colleagues present challenging behaviours. It is needed when individuals are faced with perhaps exc...

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