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Getting communication structures right within your law firm

By Nick Jarrett-Kerr, Visiting Professor, Nottingham Law School

26 March 2014

Communication in professional services firms (PSFs) can be sporadic, badly organised and ineffectively delivered. Communications strategies need to be carefully planned and executed in line with the firm’s strategic objectives. Methods of delivery will of course vary but need to distinguish between the four different types of communication typically found.

1. Firm messages

Informative or educational communications may be self evident, but there are nevertheless three important benefits of getting the process right.

First, the enhancement of the information flow aids decision making at every level so that lines of accountability become clearer and fewer decisions become second guessed. For example, part of the exercise of creating role descriptions for lawyers is to make expectations clear and empower individuals to attain an agreed ...

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