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Challenges to consider when outsourcing technology

by Damian Blackburn, Director, SFLTech

26 February 2016

T here are a number of reasons to consider outsourcing technology, and in my view, the most obvious ones are where the technical resources don't exist (and could not easily be brought in) or where the organisation buying the service is small, and thus cannot justify a technical resource. In both these examples, outsourcing is more or less the only way to procure the technology resource that is required. For every other circumstance, careful consideration and a qualified process should be applied in order to initially make a decision on the viability of outsourcing, and secondly to find and contract the correct resource. The notion of careful consideration varies greatly, and often the results follow the quality of the initial process. Outsourcing failures teach us that there are a number of factors to consider that may not be so obvious, or easily made implicit, but can have a substantial impact on the results.

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