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A compelling case for staff engagement

Jennie Oliver, chief operating officer, Buckles Solicitors

22 March 2016

If you're familiar with the saying 'get big, get niche or get out' you may wonder what a mid-sized, full-service law firm is to do when it wants to thrive and grow.

At Buckles, we have focused our strategy around linking customer satisfaction, employee satisfaction and financial measures and within this, employee engagement is proving to be a major force in delivering results.

There's a clear business case for employee engagement with research showing well-engaged employees achieve higher productivity, as well as shaping positive customer experiences. But execution and measurement is key. It's important, but not enough, to implement wellbeing programmes for staff (ours includes free on-site staff gym, fruit bowls, massages, reflexology, financial advice and health checks) and team up for charity (our staff are actively encouraged to take paid time off for community...

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