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Communication is key to getting clients to pay their bills in full

By Simon Smith, LawNet member, Andrew & Co 

19 February 2015

Getting paid is fundamental for business success, and much has been written on the effective management of lockup and billing cycles. However, speed of payment is greatly affected by how clients feel about the fairness of their bills.

It's bad for business when clients delay payment or query their bill. Time is wasted on renegotiating fees and chasing payments, which has a knock-on effect on cashflow. And then there is the inevitable negative impact on your whole firm's relationship with the client and the
client's inclination to recommend your
firm to others.

We took part in LawNet client satisfaction surveys over the past two years to find out how happy clients were with our services and bills. Much to the partners' relief, clients said they were generally happy with Andrew & Co, although they highlighted som...

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