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Doctors’ new iPhone app ‘could cut whiplash fraud’

App allows doctors to take photos of accident victims, which are then automatically uploaded into expert reports.

18 May 2012

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Dr David Pearce, chief technology officer at iSaaS, said there was increasing pressure on doctors to make ID checks to prove the person they were examining was the claimant.

He said a pilot of the device had shown that three people examined by doctors in whiplash cases were ‘stand-ins’, rather than genuine claimants.

“During the pilot we had three definite cases where the claimant said ‘that’s not me’,” Pearce said.

“The claims management company or, in my case, the driver of the car, brought along a stand-in.

“The claimant had not done anything wrong,” Pearce said. “Insurers are concerned about this. Stand-ins are often well primed in how to fake a neck examination to make stronger whiplash case.”

Pearce said doctors using the app would click on the case in their system and take the photo with their iPhone.

“The photo does not go through the computer, but through the cloud to a secure server. When you’ve finished the medical report, it merges the two together.”

Pearce said the picture contained the date, time and a GPS stamp. He said it was common for claimants to leave proof of identity in the form of passports or driving licenses at home, or their letters of appointment, which were unsatisfactory anyway.

Solicitors could compare images taken by the medical expert with their photo IDs to decide whether they were the same person.

The app is a free accessory to Corex report-writing software.

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Road traffic