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Co-op launches family legal services

The Co-operative has today (20 September 2012) launched its family law operations that will see the consumer brand offer legal advice in areas such as divorce, child protection, mediation and financial issues.

20 September 2012

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Following a change in the law, the Co-operative Legal Services can now offer the full range of services until recently only available from a legal firm. 

It will provide a national service through a telephone-based service, as well as an option to meet face to face, based initially in London with plans to expand to encompass five regional hubs across England and Wales.

The Co-op promises a fixed-fee approach so that customers are met with “no nasty surprises” and “no jargon”, according to its Family Law Customer Charter.

Martyn Wates, deputy group chief executive of the Co-operative Group, said: “As a trusted, ethical and approachable provider offering real value for money we intend to bring a refreshingly different approach to family law.

“At a time of major changes in legal aid, we believe it’s vital to make it as easy as possible for people to gain access to justice. We are doing this by providing an innovative approach that will appeal to those who are currently reluctant to access family law services.

”It is our vision to develop a family law service which will provide a reassuring and trusted option for consumers. These are challenging times for both consumer and the legal profession but we intend our new range of services to be easily accessible and affordable.”

The Co-operative became the first major consumer brand to be granted alternative business structure (ABS) status under the new Legal Services Act in March this year

The Co-operative Legal Services Family Law Charter contains the following “promises”:

1. No nasty surprises. We will provide a detailed, itemised quote before we start work. We provide a fixed fee service as standard, which won’t change later on.

2. To help you reach the best possible outcome for you and your family, with the least possible distress for everyone.

3. To treat you as an individual – we do not believe in a one size fits all approach and will work with you to find the solution which is right for you.

4. No jargon. We will take time to understand your needs and provide clear explanations so you completely understand what’s going on every step of the way.

5. To handle your case with sensitivity – our lawyers are experts in family law and have specialist training to ensure they can help you through whatever challenges you are facing.

Categorised in:

Legal services Family