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10 December 2010

Nearly half of solicitors are “impossible” to get hold of after 5pm, a survey has found.

A poll of 2,000 consumers found that 47 per cent of people were unable to contact their lawyer out of hours.

Only 38 per cent of clients said their solicitor was easy to get hold of in the evening, with the rest saying it was “rare” to get through after work.

Dan Watkins, director of the solicitors’ network Contact Law, which carried out the survey, said: “It is still a concern that nearly a third feel that they have to chase their solicitor to speed things up.

“Some clients are doubtless being unrealistic in this regard…but inevitably a good proportion of these instances will be down to solicitors genuinely being slow to respond.”

While more than half of clients said they were happy with the progress of the case, almost a third said they felt they needed to be “on their solicitors back” to make sure the case was being dealt with promptly.

Categorised in:

Regulators Company, Consumer, and Contract