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KM healthcheck: How to effectively measure KM performance

Hélène Russell discusses how to measure the performance of your firm’s KM systems and prevent fee earners and staff from ‘gaming’ the results

7 November 2012

Three things you will learn from this Masterclass:

  1. Why you need to measure the performance of your firm’s KM systems

  2. Which metrics to combine to obtain a balanced measurement of performance

  3. How to manage the potential ‘gaming’ of results by fee earners and staff

 

“Not everything that can be counted counts, and not everything that counts can be counted” – Albert Einstein.

How is a managing partner, head of KM or indeed anyone involved in a knowledge project or system to know whether it is value for money?

This is an enormously difficult question. It is probably tempting to ins...

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