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Prevention is better than cure

By Winscribe

19 February 2012

A few years ago there were a series of schoolboy jokes going around about a certain brand of car and, to save any embarrassment, I’ll call it brand X. “Why do brand X have rear heated windows? To keep your hands warm when you push them!” When that joke first went around, built-in rear heated windows in cars were a little bit of a novelty. Brand X was also a bit of a novelty and it had to sell on price to be able to grab the attention of the public. Some discerning salesmen may have tried to use the ‘hand warming rear-heated window’ as a feature and added benefit for when the car broke down; the thing is, the car was not supposed to break down in the first place.

The analogy works well to explain the different approaches to workflow within digital dictation solutions. A basic definition of workflow is the automatic electronic routing of documents to the users responsible for working ...

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