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Knowledge intranets: Guidance over content

By Phil Ayton, Managing Director, Sysero Ltd

18 September 2014

At a recent KM event, I saw several large firms showing SharePoint Intranets to their colleagues in the legal community. Each intranet had a home page full of links to various resources, menus customised to the user's specialism, and a search box. The content looked impressive and, given the nature of the firms involved, was undoubtedly created by subject matter experts. However, to those who are not experts it did rather look like someone had opened the door to a huge library and been told to "knock yourself out".

The problem with trying to find something out is that you don't always know the right questions to ask. A good example of this can be seen if you blandly ask tech support to "fix your computer". Their first question will be "what's wrong with it".

Web designers are often criticised that they consider form over function, and that the point of an intranet is to provide content. However, providing an intran...

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