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Associate Announcement: Moneypenny’s PI calls more than double in 12 months

By Moneypenny

1 June 2015

Personal injury calls to telephone answering specialist Moneypenny's legal receptionists have more than doubled over the past 12 months.

The increase comes on the back of a sharp rise in the numbers of PI specialists, as well as multi-skilled firms providing a PI service, who are seeking call handling support.

Moneypenny's legal commercial manager, Bernadette Bennett, said, "We have been seeing a remarkable rise in PI calls over the past couple of years. In 2014 we took five times more than we did in 2013 and this year again it is a fast growth area."

"Many firms struggle with the sheer volume of calls they receive; most noticeably at peak times, and just don't have the in-house capacity to deal with every enquiry, particularly when they can be detailed exchanges," he added.

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