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A question of patience

A dispute between the controlling parties will have a destabilising effect on any firm, but how you do stop it from completely ruining the business, asks John Dickinson

22 June 2015

At the heart of every business, there are relationships that depend on trust.

Your clients must trust you to deliver on time. Your suppliers and staff must trust you to treat them with respect and pay them in reasonable time.

Perhaps the most important relationship is the one that exists between the business owners or, in a bigger business, the board. When those relationships break down and there is no trust, the business invariably suffers too.

But the same is also true for disputes with third parties. I have seen many businesses fail because of a long running dispute with a supplier or a client,
which ends up becoming all-consuming for the owner.

There are many, and often simple ways, of avoiding impasses. But remember that for any dispute to be settled, there must first be a recognition and willingness...

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