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New directions: How KM managers are 
shaping law firm strategy

Kate Clifton explores how KM managers are ?shaping firm strategy and development

21 February 2012

Kate Clifton explores how KM managers are 
shaping firm strategy and development

The trouble with knowledge management (KM) is that it seems to be stuck on an eternal loop. Every few years, law firms realise that scant attention is given to this business-critical function and up their games. There is a flurry of activity, the latest technological fads are debated (and perhaps implemented) and then everything goes quiet, until the next epiphany.

With leaner times imposed by the global economic crisis, KM teams have been among the first to feel the pinch. But KM has nevertheless gained real gravitas in the past decade. The sector has seen outstanding examples of innovative firms that have made knowledge work for them. The transition from back-offic...

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