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Measuring the unmeasurable: KPIs for your people strategy

How successful is your people strategy? Jill King examines the key performance indicators that can help to create a firmwide benchmark

16 August 2013

It's fairly common these days for law firms to have a clear people strategy integrated with their business goals. Gone are the days when it was all about hiring and training. The more sophisticated people strategies cover talent management, career development, flexible resourcing, diversity and inclusion, engagement, and knowledge and learning.

But how do firms know if their people strategy is working? Measuring progress in this area is notoriously difficult given the number of variables at play and the long-term nature of many of the investments. In addition, traditional measures used by corporations, such as staff turnover rates and absence levels, lack relevance to the professional services sector.

Given the undoubted truth of the adage 'you get what you measure', it's crucial however to identify key performance indicators (KPIs) and regularly monitor progress against them if a firm's people strategy is to be successful. The most eff...

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