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Associate Announcement: ComXo receives platinum award for off-site switchboard provider

Switchboard provider to top 100 UK legal firms, ComXo, has been awarded the platinum award of excellence for the sixth year.

26 January 2015

The award is being judged and given by Genesis Communications, a company specialising in telephone call monitoring and mystery shopping of professional services across the UK.

Genesis was established in 1989 with the aim of helping businesses maximise the customer impact of their front line communication services. Genesis counts a large number of top law firms as clients, who all recognise the importance of the telephone as a gateway into their organisation.

The judging criteria is comprehensive and the monitoring intense; mystery shoppers test the call quality at various times of day, including out of hours. A Platinum award can only be achieved if the standards are consistently high over the course of the whole year.

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