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Purchasing puzzle: Get the best return on investment from legal technology

Damian Blackburn outlines the key processes which law firms should put in place when investing in new technology

25 August 2015

Managing Partner's recent legal technology survey showed that most law firms will be investing in IT in the coming year and that many will be increasing their investment.1 This news comes at a time when the cost of technology is being driven down. The legal IT industry is sizable in its own right and a lot of money goes from law firms to software, hardware and solutions vendors. Making the right decisions about technology purchases is critical in order to extract the best return for your investment, but how do firms do this, how can they modify their processes and behaviour, and what are some of the crucial points to consider?

Law firms come in a range of sizes and styles, and so do the vendors that serve them. As a consequence, there is no single prescriptive process or scientific theory that will always get the best results. In the course of writing this article, I interviewed a number of seni...

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