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Damage control

Mike Willis provides examples of lessons we can learn from times when things have gone badly wrong for law firms

8 February 2016

Prevention is always better than cure, and many more professionals make a living helping professional services businesses stay safe than those who help clear up after their bucket has spilled. But spills do happen, and there is a need for a few, with different skills, who specialise in the defence, limitation, or resolution of an exposure once it has arisen.

It's what I have been doing for three decades, for clients and for my own firm: curbing their monetary losses, and brand or reputational damage. Especially for lawyers - in most situations of commercial loss there will be a lawyer involved at some point in the story, and with their compulsory insurance, law firms are more commonly in the firing line than any other profession. Most professional defence lawyers are deployed by the panel law firms retained by professional indemnity insurers, to whom policyholders are usually happy - and required - to refer their e...

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