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Aligning businesses: Tips for systems and process integration in law firm mergers

Effective systems and process integration are vital ingredients for successful law firm mergers, say Tim Hanson, Rob Millard and Simon Thompson

23 May 2013

We were recently surprised to learn from a quite prominent law firm that was merging with another that they had no plans for a formal project to integrate their business or practice management systems across the combined firm. Why was that surprising? The reason is simple. Much of a merged law firm’s future business performance is locked in by the decisions that are made about the integration of processes and systems, well before the firms are actually combined. Electing not to develop a systematic and comprehensive approach to this is a serious mistake.

A law firm merger needs to take full and detailed account of how key business and practice processes will operate collectively in the combined firm. These processes are both back and front office, ranging from how matters will be managed, to how business development will be conducted, to how know-how will be collated and shared, to how accounts payable wil...

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