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Agile support: Make the most of the adaptive nature of KM

Knowledge functions have a key role to play in helping their ?firms to adapt to market changes, says Stephanie Abbott

12 June 2013

The shift of economic activity to the Eastern hemisphere continues. The workforce is diversifying. A generation of workers who regard email as a hopelessly antiquated mode of communication are about to co-exist with a generation who got by very well for many years without a computer on their desk. Cost pressures are not letting up. Clients are raising their expectations and are becoming genuinely global in their outlook. Firms are getting larger and more complex. These are not transient conditions: this is the new environment. Some firms are tapping into their knowledge functions to help them to adapt.

Adaptability is perhaps the ?key differentiator of effective ?knowledge functions.

To be effective, knowledge teams must learn to balance efficiency, quality and innovation in the right mix for their firms. They must uphold standards and create credibility, yet be entrepreneurial and opportunistic - knowing when to seize the moment and be able to work with w...

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