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Legal innovation: 
The future client

Managing client expectations and going over and above what is expected has become the norm, says Bhavesh Patel

19 July 2016

Over recent years the legal client has rapidly evolved. Law firms
are now expected to provide the complete customer experience. Technological advances, more competitive firms, and new entrants to the market along with the rise in client expectation levels have changed the way a legal firm will operate in the future.

A decade ago, traditional firms that provided services such as conveyancing and family law would have a number of clients visiting offices for advice expecting to have face-to-face meetings with
their solicitor, with a bill based on an hourly rate.

So why has this effective model gradually changed over the years? Well, this is primarily as a result of two key factors. First, technological advances mean the client now has access to legal documentation/information at their fingertips through company websites, online forums, and the power
of a simple Google sear...

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