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County courts: Cause for complaint

What can be done when the falling service standards in the county courts impact on access to justice, asks Keith Conway

15 December 2015

As a result of growing frustrations and clients' concerns about the quality of county court services, the Property Litigation Association (PLA) has launched an initiative to encourage court users to give case-specific feedback on their experiences.

The PLA hopes that presenting its members' feedback will allow HM Courts and Tribunals Service (HMCTS) to target specific areas for improvement.

The response received ties
in with widespread anecdotal evidence of recurring and significant administrative failings and clients losing faith in the civil justice system.

The feedback received by the PLA reveals a number of common themes:

  • Court staff giving incorrect
    or inconsistent information
    to practitioners and clients;

  • Unacceptable delays...

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