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Are case management systems the holy grail?

Russell Conway asks whether conveyancers, estate agents, and customers are ready for Veyo

23 June 2015

Some 15 years ago, one
of my conveyancing solicitors asked me to purchase case management software. I made a choice, but after six months I was not a little dismayed to discover that
it was not being used.

Obviously we looked into the reason why this software was a dud, one of the reasons being that it did not integrate with the firm’s accounting software.

Another reason was the sheer lack of personality in the letters it churned out. Standardised responses have the effect of making the solicitor appear very remote from the customer.

Nevertheless, we have registered our interest in
Veyo. We have gone to the presentations and await further developments. My misgivings, however, refuse to go away.

Several years ago my firm was one of the first in west London to acquire the conveyancing qu...

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