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Searchable spectrum: Simplifying access to internal and external knowledge

Marnix Weusten discusses how he deployed a custom, searchable portal to enable cross-divisional access to internal and external information

19 September 2013

 

Key takeaway points

  1. Keep abreast of innovation across as wide a spectrum as possible, not just in knowledge or information management.

  2. Strive for the best when you decide to implement a KM system. Go for the highest level of capabilities and work with solution providers who have a track record of innovation.

  3. Take a five-year view of the business to ensure a robust future-proofed solution. A two to three-year timescale is too short.

  4. Maintenance is crucial – keep pruning, ensure relevance and focus on business requirements in all information decisions.

  5. Train all incoming staff in depth and update them regularly to avoid underuse or misuse of systems.

  6. Consider, with everything you do, what the client will achieve from it.

 

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