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Online noticeboard: Launching a real-time matter management system

Managing partner-cum-software developer Mark Slade shares how he ?launched a real-time case tracking system at Fidler & Pepper

19 January 2012

Managing partner-cum-software developer Mark Slade shares how he 
launched a real-time case tracking system at Fidler & Pepper

 

 
Key takeaway points:
  1. Look to market-leading companies for inspiration – don’t just look at what other law firms are doing.
  2. Have faith in your vision.
  3. Involve staff in innovation, draw in their ideas and make sure they understand what’s coming up so that they can help to drive the delivery.
  4. Don’t stop until you have the optimum solution: first iterations are just that.
  5. Listen to clients, but don’t be afraid to offer them something they hadn’t thought of previously.

 

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