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Achieving balance: Developing a flexible, team-based business model

Suzanne M. Cerra and Katherin Nukk-Freeman reveal how a flexible, ?team-based business model benefits fee-earners and clients

27 September 2012

Key takeaway points:

  1. Obtain authentic and unyielding commitment from the top down and 100 per cent buy-in to have a successful flexible, team-based business model for every employee.

  2. Create and maintain constant communication amongst individual team members and client teams to create seamless client service.

  3. Develop and maintain internal systems to ensure your business model is successful (including competitive compensation packages, policies, performance expectations and evaluations).

  4. Spend significant time on hiring the right people to ensure they are motivated, extremely conscientious and consummate professionals who will make client service their top priority.

  5. Flexibility must go both ways: while the model allows for workplace flexibility, attorneys must be flexible with their time t...

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