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Time to listen: Introducing a new client feedback programme

BD partner Abby Winkworth shares her experiences in launching a new client care programme at IBB Solicitors

19 January 2012

BD partner Abby Winkworth shares her experiences in launching a new client care programme at IBB Solicitors

 

Key takeaway points:

  1. Don’t pay lip service to client feedback with passive researching; find ways to give clients a real voice.
  2. Discover the barriers to understanding client needs.
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