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Mapping processes: Using LPI workshops to improve matter efficiency

Cathy Mattis discusses how she developed legal process improvement workshops that significantly improve matter efficiency

13 February 2015

 


Key takeaway points:

  1. Simple: Understand the complexity, then create simplicity

  2. Non-jargon: Never use management speak

  3. Logic: Beautiful process design cannot be imposed on people

  4. People: Always involve people in creating their own processes and improvements

  5. Design: Lessons learned can be used across many different legal disciplines

  6. Culture: A culture of continuous improvement and change is critical to success and requires effort to create and sustain

  7. Collaboration: Bringing together all project stakeholders maximises the scope for innovation

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