You are here

ROYAL BANK OF SCOTLAND GROUP PLC v DAVID ALLEN

A bank had not fulfilled its duty to make reasonable adjustments under the Disability Discrimination Act 1995 s.21(2) in relation to a branch that could not be accessed by wheelchair users by providing services via the internet or telephone or at other branches. The relevant service that the bank provided was the provision of banking services at the branch in question.

1 December 2009

The appellant bank (B) appealed against a decision that it had failed to make reasonable adjustments pursuant to the Disability Discrimination Act 1995 s.21(2) which would have allowed the respondent (R) access to one of its branches. R was disabled and used a wheelchair. The branch in question was inaccessible to wheelchair users. A solution had been proposed in which a platform lift would be installed, but B had rejected that. R made a claim. The judge rejected B's contention that R could access its services via internet and telephone banking, or at other branches, and rejected its reasons for not accepting the proposed solution. B argued that the judge had failed to (1) identify the relevant service it had offered and had wrongly equated access to the premises with access to its services; (2) correctly state the test in s.21(2), in that he had considered whether it had taken such steps as would be reasonable to take to allow access to the service, rather than considering whether ...

Want to read on?

This article is part of our subscription-based access. Please pick one of the options below to continue.

Already registered? Login to access premium content

SUBSCRIBE for one User

Unlimited access to the entire SJ website for a full year for one user.

  • 10 issues a year delivered to you
  • Digital edition of the magazine for one user – sent to your inbox or accessible through the website
  • Access to premium content on the website
  • Access to the fully searchable online archive of Solicitors Journal, Managing Partner and Private Client Adviser, which spans over 13 years
  • Weekly email newsletter with all the latest news, analysis and features
  • Comment on SJ content and contribute to the SJ community online
  • Advanced search feature
  • Online support
  • Access to SJ app compatible with Android and Apple devices – coming soon!
  • 6 special focuses per year
  • Special offers and discounts on Solicitors Journal and IICJ events

Subscribe

CORPORATE SUBSCRIPTION

Your department or entire firm can subscribe to Solicitors Journal online, providing easy access for all who require it. Discount corporate subscription rates apply, based on number of users.

The Corporate IP Licence includes:

  • Digital copy of the magazine sent to individuals’ inboxes and accessible through the website. Solicitors Journal publishes 10 issues per year
  • Unlimited access to premium content on the website based on IP addresses
  • Unlimited access to the fully searchable online archive of Solicitors Journal, Managing Partner and Private Client Adviser, which spans over 13 years
  • Weekly email newsletter with all the latest news, analysis and features
  • Comment on SJ content and contribute to the SJ community online (username required)
  • Unlimited access to SJ app compatible with Android and Apple devices
  • 6 special focuses per year
  • Special offers and discounts on Solicitors Journal and IICJ events

The Corporate IP Licence is tailored to your firm, making it the most cost effective way for the firm to access Solicitors Journal, and enables the firm to remain compliant with copyright and our Terms and Conditions. This gives you the ability to print and circulate articles within the firm.

To enquire about a Corporate IP Licence for your firm, please contact our Subscriptions Manager on emily.beechey@solicitorsjournal.com.