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Where did all the fun in being a lawyer go?

By Andrew Hedley, Director, Hedley Consulting

9 October 2012

In the brave new world of Six Sigma, legal process outsourcing and business process reengineering, it is all too easy to forget that, for the vast majority of lawyers, this approach to legal service delivery isn’t what they signed-up to when entering the profession.

With pricing under pressure and a fixed-fee basis increasingly the norm, better firm management is needed. But, modern business practices, information technology, knowledge management and the rise of artificial intelligence are widely viewed as the enemies. They are seen as disruptive forces altering a comfortable status quo forever.

The impact of the fast-developing industrialisation of the legal sector was brought home to me recently when speaking at a partner retreat about the changes sweeping the profession and their implications.

In the ensuing discussion, one partner spoke solemnly and with an air of deep r...

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