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What I really want from a document management system

By Neil Davison, Head of Information Technology, Farrer & Co  

13 May 2013

If you look at any client file these days, you are likely to see that documents form a small proportion of the file compared to the high volume of emails. Is document management (DM) in its traditional form still relevant?

Most of the current DM systems were developed in the mid-1990s and before the exponential growth of email, so they were primarily designed to hold traditional word-processing documents. This was a time when you might produce a few letters and documents a day, so working through the list of documents in a DM system was not a problem. Even after a month or two, the DM system might only contain a few hundred documents for a particular client or matter. Quite simply, long lists of documents worked and it was sufficient for the needs of a lawyer at that time.

Moving forward almost 20 years, how things have changed. It is not unusual for a fee-earner to receive 100 or more emails a day. With teams of lawy...

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