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Unleashed | Will Lexcel become a more universal quality mark?

External examination fosters higher quality standards and better practice – and it will 
soon become the norm, says Russell Conway as he prepares for his next audit

25 June 2012

The Lexcel auditor said he was coming in at 11 o’clock. It was going to be a two-day audit. Before the ?audit he sent me a plan for the two days setting out the names of the members of staff he was going to interview, details of the files he wanted to look at, both open and closed, and other evidence of compliance that would be required. It all sounds a bit scary but, as a veteran since 1993 of regular Legal Services Commission audits, in many respects this was just another audit – or was it?

Lexcel is an idea which until rather recently has not exactly excited me. I had been secure in my specialist quality mark with the Legal Services Commission, but we live in changing times and with the onset of outcomes-focused regulation it became obvious to me that the firm needed a quality standard not only for its non-contentious work but also for its contentious work. I also felt that with the changes imposed by outcomes-focu...

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