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What can the legal profession learn from Russell Conway's plumber?

21 May 2013

The sound in the attic was a bit like an approaching tornado or an earthquake. It was, to be honest, rather scary. The loud rumbling seemed to be a precursor to something worse and, as my house is over a 100-years-old I was to say the least a bit worried.

I squeezed into the attic up a rather antiquated ladder and could see that I would have to squeeze through an inspection hatch where the rumblings were coming from. There were three tanks, one extremely old, rusting and grim and two others. One was leaking and the other seemed to be vibrating.

This was beyond my rather meagre, do it youself skills and Googling Plumber I came up with a well known London Plumbing firm who have amusing number plates on their vehicles. Their website was pretty transparent. Pricing was at its cheapest during the day, at a more expensive level in the evening and really rather expensive at the weekend when the charging out rates matched those of my junior solicitors.

The Plumber ar...

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