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Moving with the times

Gone are the days of clients arriving at the legal adviser's door, cap in hand. Consumers are for more savvy and innovative now and practitioners have to live up to their changed expectations, says Pippa Allsop

16 February 2015

One of my first blogs examined the changes facing the legal sphere in our increasingly consumerist society. Subsequently I have commented on the decline of the high street firm and the impact of the ABS. I have concluded that law is no longer the 'profession' that it once was, but rather a service and like any successful service provider, law firms need to be consumer-focussed, competitive, cost efficient and innovative.

Previously I have surmised that solicitors would struggle through as long as the consumer valued a quality service above a bargain. However, I now understand that it is not enough for our objective to be merely survival, rather it should be successful adaptation. Some of the newly emerging trends in the legal industry appear to support this theory.

Skype in court and e-bundles

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