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Is the legal sector lagging behind as financial services makes strides ?to help people with dementia manage their affairs, asks Matthew Evans

25 November 2013

The Dementia Friendly Financial Services Charter, a recent initiative between the Alzheimer's Society and Lloyds Banking Group is to be welcomed. It aims to improve practices and facilities in branches and across the financial services sector, by providing customers with more choice, including the ability to flag up that they have dementia. It's also about improving training for staff on the unique challenges faced by sufferers of dementia.

Any steps taken to ensure that sufferers of dementia are dealt with in a suitably sympathetic, constructive and - above all - dignified way can only be a good thing.

However, it does seem ironic that at a time when financial institutions are taking steps to improve the service offered to people with dementia - at the behest of the UK prime minister, pursuant to his 'challenge on dementia' announced in March 2012 - t...

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