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A few simple clicks

A new online legal aid application system is only making 
the process, and Russell Conway, more confused

23 July 2013

Returning to the UK from Tanzania means a brush with the delights of Terminal 4 at Heathrow. I had been on an extremely rough (but rewarding) bush safari sleeping in tents observing birds and other wildlife in the Selous National Park. There are no computers in the bush, mobile phone coverage is patchy but somehow it all comes together and works rather well. Terminal 4 does not.

Several completely illogical queues snaked in various directions at arrival. Several thousands of people were involved. Tempers were frayed. Incoming passengers were tired and just wanted to get through immigration in the shortest time possible. But the queues never seemed to move.

I thought I would play my trump card. I had a relatively new passport with the electronic chip in it which apparently gives you the edge on those that don't have this. You can speed through immigration without a care in the world. No such luck. The queues for this new technology were even slower...

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