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Experiences in creating an internal information service for lawyers

By Oz Benamram, Chief Knowledge Officer, White & Case

22 September 2014

"I wanted to set up a meeting with a partner a few days ago but, for some reason, her assistant wasn't listed on our intranet. I couldn't figure out where else to get her information. Finally, a colleague told me, 'Oh, just email the Information Service. They'll find it for you.'"

Like many law firms, our intranet provides extensive resources to staff members looking for information - from the lunch menu through to details about travel to other offices, to locating lawyer expertise. But, because of the firm's scope and complexity, it's not always practical for busy lawyers to access relevant information themselves. In addition, as the firm becomes more global, many support functions have become increasingly centralised, leaving fewer local 'go-to' people on the ground, creating a need for a different process for finding information.

The result is the Information Service - a single email address, info@whitecase....

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