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ABS diary | Treading a fine line

Juggling practice management and fee earning work may be enjoyable for Bernadette Summers, but it’s a tough task and sacrifices must be made to ensure the firm’s smooth running

26 October 2012

Can being overly busy be risky? I am the practice manager, but since January I have been doing some fee earning in the probate department, supporting a new member of staff. I have worked in the background dealing with complicated tax matters and estate accounts for a long time, but I am now dealing with clients first hand, taking will and Lasting Powers of Attorney instructions, dealing with trusts and administering estates from start to finish. I love meeting with the clients and they seem to like me. They come in to do one thing and end up doing another and another. They always ask if I will deal with their matters personally, then they tell their friends about us.

I get comments from the clients like, “you talk in plain English”, “you explain things so clearly”, “you make it all seem so easy”, “before I met you I felt so nervous”, “is it as straightforward as that&rdquo...

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