Legal services

Articles

Growing pains

Choosing the best business growth strategy is a risky and uncertain process, but standing still will always have the same inevitable outcome, advises Geraint Jones

A shift in focus

Legal advisers are failing to deliver the service levels that a new breed of savvy and cost conscious clients expect to receive, cautions Jon Whittle

A question of patience

A dispute between the controlling parties will have a destabilising effect on any firm, but how you do stop it from completely ruining the business, asks John Dickinson

Maintaining credit

Maintaining a healthy cash flow in any line of business is essential, but it's often a case of small details creating big problems, says Geraint Jones

Through the grapevine

Law firms are completely undervaluing the potential of client feedback and word of mouth recommendations, warns David Mort

A personal touch

Winning work from new clients is one of the hardest and most expensive marketing feats to pull off, so why are law firms continuously taking this avenue, asks Doug McPherson

Tides of change

Probate accreditation of chartered accountants is the natural progression of professional services. It is not a one-way route to poorer standards, argues Lynne Rowland

Personal incentives

The trick to effective staff retention is not to offer the same incentive to everyone, but to offer a personally tailored package, advises Geraint Jones