Feature
10 May 2013
Eleanor Kilner shares what to do when client communication has fallen behind
Feature
10 April 2013
Eleanor Kilner explains why appreciating the relationship between client and fee-earner is key to rectifying where a fee-earner has changed and the client has not been informed
News
19 March 2013
LeO to consider extending remit this summer through voluntary jurisdiction
Feature
14 March 2013
Offering the occasional freebie to a loyal client can help to cement valuable relationships but accidentally billing for it will have the opposite effect, says Eleanor Kilner
Feature
19 February 2013
Residual client balances can be time consuming but are the kind of process that technology can help address efficiently and a prime example of how firms can reduce their compliance burden, says Richard Buckle
Feature
15 February 2013
Eleanor Kilner advises on the remedial and preventative measures firms should take when faced with accidentally emailing the wrong recipient
Feature
18 January 2013
Destroying printed documents as part of your firm’s paperless drive can land you in trouble with clients,
say
News
18 January 2013
One third of dissatisfied clients do not understand how to complain
News
9 January 2013
Still no date for LeO to take over responsibility from MoJ
News
20 November 2012
APIL 'appalled' by 'wholly damaging' proposals
Comment
16 November 2012
Francesca Kaye questions the reticence of lawyers to
formally record their complaints about the court system
News
11 October 2012
Lawyers must deal with complaints more effectively to regain trust of “scared” consumers
Feature
18 September 2012
Michelle Garlick and Deborah Sullivan
explain how to avoid a complaint over
fees being escalated to LeO
News
17 September 2012
Complaint about family law department triggers compensation award
Feature
10 August 2012
Handling complaints is largely a matter of common sense
but a systematic approach will help minimise the risk,
says Michelle Garlick
News
25 July 2012
New claims on the Compensation Fund fall from just under 3,700 to just over 2,000
News
13 June 2012
LeO could no see no evidence for such a significant increase
News
7 June 2012
Property buyers should also be able to complain about sellers solicitor
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