25 Mar 2013Lean and agile: How legal project management can transform client services Karen Dalton and John Duggan reveal how Seyfarth Shaw’s client services have evolved to embrace ‘lean’ and ‘agile’ legal project management
8 Feb 2013Virtual water cooler: Enterprise social networks for law firms Would an enterprise social network benefit your firm? Hélène Russell suggests some key considerations
22 Jan 2013Rethinking workflows: Re-engineering case management processes Scott Rechtschaffen shares how Littler won substantial new business by radically changing ?its case management processes
18 Jan 2013Organising chaos: Creating electronic matter files Jan Durant shares how she created user-friendly electronic matter files ?at Lewis Silkin
14 Jan 2013Will 2013 be the year of centralised matter management? By Oz Benamram, Chief Knowledge Officer, White & Case
7 Nov 2012KM healthcheck: How to effectively measure KM performance Hélène Russell discusses how to measure the performance of your firm’s KM systems and prevent fee earners and staff from ‘gaming’ the results
25 Oct 2012Repackaging knowledge: Using KM to win new business Paul Byfield discusses how KM can be used as a tool to market your firm’s skills and expertise to clients