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Personal injury claims portal: friend or foe?

The claims portal will prompt more speculative claims and drive an increase in stage three settlements, says David Bott, as he considers its role in the broader changing environment

1 May 2014

The personal injury claims portal opened for business on 30 April 2010. The business in question was road traffic accidents (RTAs) with a value of general damages likely to be between £1,000 and £10,000.

On 30 July 2013 the portal was extended both vertically and horizontally. Vertically to include RTAs up to a potential general damages value of £25,000 and horizontally to include employers’ liability (EL), occupiers’ liability (OL), public liability (PL) and disease claims.

The trigger date for the horizontal expansion was the date of accident, or date of protocol letter for disease claims. For RTAs, anything submitted after the 30 July fell into the new regime (no matter if the accident was before the expansion).

Unintended consequences

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