Feature
17 May 2013
Customer service - and evidence that you take it seriously - will be what makes your firm stand out, says John Thomas as he explains the reasoning behind his organisation's new kite mark
Feature
19 April 2013
Stagnant fee income and declining profits are likely to be a fact of life for most small and mid-size firms for years to come, according to a report published by NatWest earlier this year. Last week, courtesy of the bank, we got some of the...
Comment
22 February 2013
Jonathan Smithers asks what the horse meat scandal can
teach lawyers about the free market and consumer expectations
News
22 January 2013
Number of ABSs rises to 74
Feature
26 November 2012
Law firms must fundamentally reassess the way they communicate with both clients and each other if they want to survive, says Legal futurologist Dr Patrick Dixon.
Richard Parnham reports
News
21 November 2012
New franchise hopes to sign up first law firm next week
News
5 September 2012
Google-backed legal services platform on track to sign up 25 firms and launch in UK by year end
News
13 August 2012
Increase in poor practices as companies 'fall over each other' to get business
News
18 July 2012
More than half of people with ‘consumer’ legal problem choose to resolve it themselves
Comment
3 July 2012
The Conveyancing Quality Scheme will improve standards, create a trusted community and help weed out fraud – a victory for both clients and the profession, says Jonathan Smithers
